After-sales support, sometimes called after-sales service, is any service provided after a customer has purchased a product. Typically, examples of after-sales service include support regarding warranty service, training, repair and upgrades.

After-sales & service refers to all the things you do for the care and feeding of your valued customers after they buy your product. This type of customer aftercare is important for any business, but especially for small businesses where every client count, refers to all the things you do for the care and feeding of your valued customers after they buy your product. This type of customer aftercare is important for any business. Which plays an important role in customer satisfaction and customer retention. It generates loyal customers and increase a brand value. Customers start believing in the brand and get associated with the organization for a longer duration.

6 Ways to Improve Your Customer Service and Increase Sales

• Respond Quickly.
• Take Advantage of Negative Feedback.
• Arm Yourself with Technology So You Can Connect at an Instant.
• Pay Attention to Brand Mentions.
• Provide Appropriate Knowledge.
• Go the Extra Mile.